Privacy Policy

Terms and Conditions - Lumière Boutique

Privacy Policy
Our privacy policy governs the use and storage of your data. You can view our privacy policy on this page.

Data Collection
Lumière Boutique Pty Ltd and its subsidiaries act as the data controller for the personal data you (the data subject) provide us. We collect the following types of personal data:

• Personal details such as name, address, email address, and phone number.
• Your IP address.
• Operating system, type, and version of the web browser.
• Pages you visit and features you use on our site.

We also use cookies or similar technologies to analyse trends, administer the website, track user movements on the site, and gather demographic information about our user base as a whole. You can manage the use of cookies at the individual browser level, but if you disable cookies, certain features on our website may be limited.

We collaborate with third parties to manage our advertisements on other sites. Our third-party partners may use technologies such as cookies to collect information about your activities on this website and other sites to provide you with advertising based on your browsing activities and interests.

Purpose of Data Collection
We require your personal data for the following services:

• To fulfil your orders, ensuring we know where to deliver them and how to communicate with you regarding the delivery.
• To process your payment.
• To communicate with you about updates and special offers via email (if you have subscribed).
• To respond to customer service inquiries.
• For business operations and reporting.

We work with Microsoft Clarity and Microsoft Advertising to capture how you interact with our website via behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is collected using first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more details on how Microsoft collects and uses your data, please refer to the Microsoft Privacy Statement.

Data Storage and Security
Your personal data is processed within Lumière Boutique Pty Ltd and its subsidiaries in Australia. Hosting and storage of your data also take place in Australia. Some of your data may be processed by our suppliers in other countries, including Shopify, Google, Facebook, and Klaviyo.

No third party has access to your data unless required by law.

Data Retention
We retain your data for as long as your account is active or as necessary to provide you with services. We will retain and use your data as required to comply with our legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be irreversibly deleted.

Some or all of your data may be stored outside the European Economic Area ("EEA"). By using our site and providing us with information, you consent to this.

Data security is of utmost importance to us, and we have taken appropriate measures to protect and secure the data collected via our site. Measures include ensuring that your connection to our website is secure and securing internal access to all personal data we store.

Your Rights
If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to review, correct, or request deletion of this information. Please contact us at lumiereboutiqueservice@gmail.com.

If you wish to file a complaint regarding how we handle your personal data or believe we have violated the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered Australian Privacy Principles Code, please contact our Data Protection Officer at lumiereboutiqueservice@gmail.com.

Our Data Protection Officer will investigate and work with you to resolve the issue. If you remain dissatisfied, you may contact the Australian Information Commissioner or, if you are in the EEA, the supervisory authority in your country.

Refunds and Store Credits
We only offer refunds in the form of store credits. Refunds to original payment methods are not provided. Store credits can be used towards future purchases at Lumière Boutique.

If an item is out of stock after you have placed an order, we will issue a refund in the form of store credit for the amount of the unavailable item.

Revisions to this Policy
We may update this privacy statement to reflect changes in our information practices. If we make material changes, we will notify you via email (sent to the email address provided in your account) or via a notice on this website. We encourage you to review this page periodically for the latest information on our privacy practices.

Mobile Service Terms
Lumière Boutique Pty Ltd and its subsidiaries' mobile messaging service (the "Service") is operated by Lumière Boutique and its subsidiaries ("we," "us"). Your use of the Service constitutes your agreement to these mobile terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms, and your continued use of the Service after the effective date of such changes constitutes your acceptance of those changes.

By consenting to Lumière Boutique’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lumière Boutique through your mobile provider at the mobile number you provided, even if your mobile number is registered on a state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

Your participation in this programme is entirely voluntary. We do not charge for the Service, but you are responsible for any fees associated with SMS/text messages imposed by your mobile provider. Message frequency varies. Message and data rates may apply. Please check your mobile subscription and contact your mobile provider for more details.

You may opt out of the Service at any time by clicking the unsubscribe link (if available) in a text message to cancel. You will receive a one-time confirmation text message. No further messages will be sent to your mobile device unless you initiate it.

If you have subscribed to other mobile message programmes from Lumière Boutique or its subsidiaries and wish to cancel, you must unsubscribe separately from those programmes by following the instructions in their respective mobile terms.

For support or assistance with the Service, email lumiereboutiqueservice@gmail.com.

We may change any short code or phone number used to operate the Service at any time and will notify you of such changes. You acknowledge that messages, including STOP or HELP requests, sent to a changed short code or phone number may not be received, and we are not responsible for honouring requests made in such messages.

The mobile providers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you change your mobile number, you must register with your new number to continue using the Service.

To the extent permitted by applicable law, you agree that we are not liable for failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any action you take or fail to take in reliance on the information or Service.